shipping deets

DOMESTIC SHIPPING

A flat rate of $10.00 is applied to all orders (unless stated otherwise) and will have tracked shipping within Australia. 

Express shipping is a flat rate of $16 (I post orders from a metro zone so depending on your location orders can usually arrive within 1-2 business days) 

This can be chosen at checkout. 

*** please note - due to the current COVID-19 crisis, shipping & postal companies are experiencing delays beyond my control, unfortunately this may mean your item could take longer than the outlined shipping guidelines. 

 

INTERNATIONAL SHIPPING

A flat rate of $55 AUD is applied to all International orders
International orders are tracked, and you will be provided with the tracking number once your order is placed.

Due to the current COVID-19 crisis you may be liable for extra charges and fees - please reach out if there is any questions. There also may be delays in shipping to your country due to lock downs and countries not accepting shipments. If your country is not accepting I am happy to keep your item here until normal international shipping resumes

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Nocturnal Wonderland Creative are legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it. For further information, we recommend contacting your local customs office.

Nocturnal Wonderland Creative are not liable for lost post, packages sent to incorrectly provided addresses, or any other fault carried out by Australia Post. Refunds/replacement of goods will unfortunately not be provided in these circumstances.

 

RETURNS 

As all my pieces are each hand created with my love, time and (sometimes my tears and tantrums) I don't accept returns or refunds on all sales for change of mind or if the item has been worn. 

If you find that the piece is faulty at time of receiving, please email me within 48hrs at nocturnalwonderland@mail.com with full descriptive details and image/s so I can assess. Please ensure you do treat + wear your wearable artwork piece with lots of love and care as they are extremely fragile!